Managed Service Overview
We are your extended support team!
Managed Services is another service offering thru which we take care of the customer systems utilizing our 24×7 Global Delivery Center (GDC). We provide end-to-end production support for various business applications including but not limited to JD Edwards and SAP. Leveraging our GDC, you are up for the scalability and adapt to the fluctuating service needs of the business. Once upon benefits to the large engagements are now also available to mid-to-smaller volume clients.
High operational and maintenance costs are a drag on IT’s ability to drive innovation. Discover how leading IT organizations are flipping the balance by freeing up funds to focus on strategic initiatives – not only through reduced focus on maintaining the applications but also the challenges through upgrades, support for customizations, and additional maintenance efficiencies.
We will be your extended team supporting and taking care of your business applications while you can invest in innovations and business growth.
Application Support Services
PCB’s Application Support Analysts are professionals with deep industry knowledge and experience necessary to perform activities in collaboration with your business users, to extend your team’s capabilities, to allow your internal subject matter experts to be redirected to priority initiatives, or to extend your overall breadth of coverage.
System & Technology Administration
PCB’s System Administration team includes the best-of-the-breed assembled from the industry who have worked as worked as Architects in their past lives. This technology expertise translates into the more effective management of your system, and much more detailed system knowledge that is required to support your company and solve your critical technology related issues.
Due to the high costs of IT/ERP operations, senior executives are forced to reduce their budgets while still having to maintain and meet their company’s objectives. CNC is often utilized either overutilized or underutilized and is been put last on the list of IT project priorities. Management of multi-time zone clients and multi-operating system skilled servers typically requires the skills of more than one CNC specialist that requires coordination, communication, and collective decision making.
PCB Apps provides a range of SAP outsourcing support models, from handling all your SAP Basis support and administration to short-term coverage during staff vacation time or after hours. Your dedicated PCB Apps team focuses on your business requirements and develops a comprehensive understanding of your SAP environment, resulting in seamless and smooth interactions.
DBA Support Services
No matter what database platform you’re running, PCB Apps is your answer for 24×7 monitoring and expert skill, at a lower cost than what’s possible with an internal administration. We offer each of our core remote management services for all major database platforms, including Oracle, Sybase, MySQL, SQL Server, and IBM DB2.
Developments are the backbone of any IT solution landscapes. Particularly in ERP world, the quality and reliability of the developments is the key measure for the success of the program/project. Taking the right decision on what to offshore and how to offshore play a key role in budget control.
Cloud & Hosting Services
With our Cloud and Hosting Services, you can improve productivity with a more flexible way of working while reducing costs. Your employees will have the information they need, when they need it, helping you to respond to new markets and requirements more quickly.
Infrastructure Managed Services
PCB Apps IT Infrastructure Management Services (IMS) offers a suite of reliable, responsive, flexible and proven infrastructure services and solutions that deliver differentiated value to our customer’s business.